This document is an informative translation of the Hungarian original. In case of any discrepancy, the Hungarian version prevails.
Entry into force: 10 November 2025 Last updated: 22 November 2025
PetMetic is a cloud-based business management system for dog grooming salons and pet service providers, which includes online appointment booking, client management, service management and related administrative functions.
With regard to these GTC and the use of the System, the following laws apply:
The following minimum technical conditions are required to use the Service:
Registration is required to use the service. The User is responsible for the accuracy of the data provided during registration.
By registering, the User acknowledges that they:
The Service Provider is entitled to refuse registration, or to restrict or terminate access, if:
The contract is concluded upon successful registration and acceptance of the GTC. The conclusion of the contract also confirms the User's acceptance of the GTC and of the Privacy Notice.
We provide new users with a 1-month free trial period, during which the full functionality of the service is available. At the end of the trial period, the operation of the Service for the User - unless the User provides otherwise - stops without separate justification. The data entered are not lost; if the service is ordered, they remain available online to the User.
PetMetic offers an optional Google Calendar integration, the use of which is subject to the following conditions:
Features:
Terms of use:
Data protection:
Limitation of liability:
PetMetic offers an optional Billingo online invoicing integration, which enables the user to issue invoices, accounting documents and drafts to their own clients via the Billingo system.
Features:
Terms of use:
Data protection and data processing:
Limitation of liability with regard to invoicing:
The Subscriber acknowledges that the PetMetic system and the Billingo integration are solely administrative and process-support tools, do not replace accounting, tax or legal advice, and do not constitute a bookkeeping service.
The Subscriber is in all cases responsible for the correctness of the content of the invoices and accounting documents issued in the Billingo system (in particular: buyer's details, date of performance, items, tax rates, amounts, notes). The Subscriber undertakes to check the data content of the invoices before sending or forwarding them.
The Service Provider accepts no liability for direct or indirect damages, fines, tax authority sanctions or loss of profit arising from incorrectly issued invoices, invoices with erroneous data content or invoices not issued, or from data reporting errors, occurring during the use of the system or the Billingo integration, unless the damage was caused by the Service Provider's intentional conduct or gross negligence.
The Subscriber expressly acknowledges that compliance with the legislation on invoicing, as well as the checking and retention of the invoices issued, falls within the Subscriber's responsibility.
The Service Provider informs Users that online bank card payments are carried out by Stripe Payment Services Europe Ltd., a third-party financial service provider. The Service Provider's liability extends to the integration of the Stripe system into the PetMetic system. The Service Provider accepts no liability for the malfunction or inoperability of the Stripe system, or for damages arising from causes within Stripe's sphere of interest.
The Service Provider accepts only online bank card payment via the Stripe system as an official payment method. If the User makes a payment in any other way (e.g. by bank transfer), the Service Provider is entitled to charge an administration fee of 5.000 Ft + VAT to compensate for the additional work and administration.
The Service Provider reserves the right to restrict (suspend) the service in part or in full after 8 days following the expiry of the invoice's payment deadline. Subscription fees are payable to the Service Provider also for the period of suspension due to late payment.
After the outstanding fees have been settled, the Service Provider is obliged to restore the use of the System to its original state within 2 working days.
The Service Provider is entitled to change the fees with 30 days' prior notice.
The User may cancel the subscription at any time with a 30-day notice period. The User may send notice of the intention to terminate only in writing, to the info@petmetic.hu email address.
After the subscription expires, the User's access to the Service ends. The data are retained for 3 months, during which period the User may regain access and continue working by taking out a new subscription. After the 3-month retention period expires, the data are automatically and permanently deleted.
The Service Provider is entitled to terminate the contract with immediate effect if the User:
Termination with immediate effect may only take place in writing, by email sent to the email address provided by the User during registration.
Upon termination of the contract, the parties are obliged to settle all accounts with each other in full.
Detailed information on data processing can be found in the Privacy Notice.
The User bears full responsibility for:
The Service Provider accepts no liability for damages resulting from unauthorized persons obtaining or using the User's password or access data.
If the User uses the PetMetic system in a public place (e.g. internet café, shared office), they must act with particular care to protect the data:
The User has the option to add and delete staff members, to modify the data of existing staff members, and to activate or deactivate staff members. There are two main roles in the system:
It is the User's responsibility and obligation to ensure that the staff members working under the User's subscription always act in accordance with these GTC and the Privacy Notice when using the System.
The PetMetic System, its source code, interface, database structure, brand name, graphic elements, documentation and operating logic are the intellectual property of the Service Provider or of its authorized partners, and are protected under Act LXXVI of 1999 on Copyright (Szjt.).
For the duration of the subscription, the User receives a limited, non-exclusive, non-transferable right to use the System for its intended purpose. The User does not acquire ownership or any other copyright entitlement over the System.
The User is not entitled – beyond the cases mandatorily permitted by law – to reverse engineer, decompile, extract the source code of, copy, sell, rent out, resell or pass on to third parties the System, or to use it to create their own or a third party's software product without the Service Provider's prior written permission.
Commercial use beyond the subscription is prohibited.
The restrictions in point 8.3 do not affect the rights to which the User is entitled under Sections 59–60 of the Szjt. and which cannot be excluded by contract, in particular the right to decompile, to the extent and for the purpose specified by law, as necessary for the joint operation (interoperability) of the System with other programs.
The User is obliged to:
The Service Provider follows a zero-tolerance policy with regard to SPAM. Every email or SMS sent in bulk and unsolicited qualifies as SPAM.
Under the Hungarian legislation on electronic advertising (Act CVIII of 2001 - Ektv.), electronic advertising may be sent by email or SMS only to a person who has given prior, unambiguous and express consent to it.
The Service Provider accepts no liability for the sending of unsolicited newsletters or SMS messages by the User to their clients via the PetMetic system, or for the lawfulness of the content of the messages.
The Service Provider reserves the right to disable the User's bulk email sending function via the PetMetic system and, depending on the number of SPAM reports, to suspend or terminate the User's access.
Advertising emails may be sent from the PetMetic system only to addresses whose recipients have permitted that they have given consent to the User, on the given topic, expressly to them and expressly for the sending of the given content.
The User undertakes to treat confidentially the data and information of other users that come to their knowledge during the use of the service, and not to disclose them to third parties.
The Service Provider excludes its liability in the following cases:
The Service Provider accepts no liability if the financial benefit hoped for by the User from using the service is lower than expected, for the absence of financial benefit, or for losses.
The Service Provider's liability for damages is limited to an amount equal to a maximum of 2 (two) months' subscription fees.
The Service Provider ensures for the User the operation of the service defined in these GTC 24 hours a day, with 99% annual availability.
The Service Provider guarantees that the data entered by the User will not leave the system to unauthorized persons, and that it processes them in accordance with its Privacy Notice.
The Service Provider is obliged to notify the User without delay of any circumstance coming to its knowledge that would prevent or hinder the performance of the service.
The Service Provider is obliged to carry out regular maintenance causing temporary suspension of the Service at night (between 22:00 and 06:00). Maintenance time is not included in the calculation of the availability time.
The Service Provider informs the User by email, at least 24 hours before the work begins, of regular maintenance work requiring temporary suspension of the Service. In the notice, the Service Provider is obliged to describe the purpose of the maintenance, as well as when and for how long the suspension is expected to occur.
The Service Provider is entitled to use subcontractors in performing the service. It is liable for the performance of a subcontractor, with regard to both quality requirements and deadlines, as if it had performed the entire work itself.
Subcontractors involved in the performance of this service:
The Service Provider ensures that its subcontractors act in accordance with the business confidentiality undertaken by the Service Provider.
Force majeure means any extraordinary event occurring after the conclusion of the contract that makes its performance impossible, which the contracting parties could not foresee and could not avert, and which cannot be attributed to the culpable conduct of either party.
Such events may include in particular:
In the event of force majeure, both parties are released from the obligation to perform the contract. In the event of force majeure lasting more than 30 days, the Service Provider is entitled to terminate the contract with immediate effect.
The User may contact the Service Provider with any complaints or questions at the following contact details:
The User accepts that the Service Provider's customer service is available only to the following Users:
If the User's system has been suspended due to outstanding fees, customer service may only be used after the suspension has been lifted.
The Service Provider reserves the right, in order to collect its claims arising from the legal relationship covered by these GTC, to turn to a third-party debt collection service provider and to engage it with the collection of the claim.
The costs of the measures taken to recover the claim (including the fees of the debt collection company and legal costs) shall be borne by the User.
The Service Provider and the User shall do everything in their power to settle by direct negotiations any disagreement or dispute that has arisen between them under or in connection with this contract.
The contract is governed by Hungarian law.
If the parties are unable to resolve their dispute within 60 days from the start of direct negotiations, the relevant provisions of the Act on the Code of Civil Procedure in force from time to time shall apply to the selection of the court having subject-matter and territorial jurisdiction over the case.
In the case of a consumer dispute, the Budapest Regional Court has exclusive jurisdiction.
In the event of a dispute, the parties are obliged to initiate a conciliation procedure.
The Service Provider undertakes to protect and safeguard, and to treat confidentially as business secrets, the data, confidential information and documents that come to its knowledge during the performance of the service, and to make every effort to ensure their appropriate protection.
The Service Provider undertakes that all data and information transferred to it under these GTC qualify as business secrets, are to be treated confidentially as such, and may not be disclosed to third parties or used for purposes other than those specified in the GTC.
The above confidentiality obligation remains in force for an unlimited period, both while the service exists and after its termination for any reason.
The Service Provider is entitled to disclose confidential information if:
The Service Provider is entitled to amend the GTC with 30 days' prior notice. The Service Provider informs Users of amendments to the GTC in the form of an email circular.
The Service Provider ensures that the current text of these GTC is continuously available to all Users at https://petmetic.hu/terms.
If any provision of these GTC becomes invalid, unlawful or unenforceable, this shall not affect the validity, lawfulness and enforceability of the remaining provisions.
All communication takes place in writing via the info@petmetic.hu email address.
The provisions of these GTC are valid, effective and applicable from 10 November 2025.
These GTC have been prepared in accordance with Hungarian legislation, with particular regard to the Hungarian Civil Code (Act V of 2013), the Act on Electronic Commerce Services (Act CVIII of 2001), the GDPR (Regulation 2016/679/EU) and consumer protection legislation.
Last updated: 10 November 2025